Privacy Policy

This Privacy Policy explains how RaahMart (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from raahmart.com.
If you do not agree with this policy, please do not use our website or services.

Who We Are

RaahMart is the data controller responsible for determining how and why your personal information is processed. We are committed to protecting your privacy and ensuring that your data is handled securely.

Information We Collect

We may collect information from you in the following ways:

1. Information You Provide Directly

When you create an account, place an order, contact us, or interact with our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment method details (securely handled through third-party gateways)

  • Order history and account information

  • Messages or inquiries sent to customer support

2. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Device type, browser type, and operating system

  • Pages viewed, products clicked, and session duration

  • Cookies, tracking data, and analytics information

This helps us improve performance, security, and user experience.

3. Information from Third Parties

We may receive information from:

  • Payment processors

  • Delivery & courier companies

  • Advertising and analytics partners

This information is used only to fulfill your order or improve our services.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Send order updates, confirmations, and shipping notifications

  • Respond to your questions or support requests

  • Improve website performance, services, and customer experience

  • Detect and prevent fraud or misuse

  • Provide personalized recommendations or promotional offers (only with your consent)

  • Comply with legal obligations

We do not sell or rent your personal information to any third party.

Sharing Your Information

We may share your information with trusted third parties, including:

  • Courier and shipping partners (to deliver your order)

  • Payment gateway services (for secure transaction processing)

  • IT, hosting, and analytics providers

  • Customer support tools

All third parties are required to keep your information safe and use it only for the services we authorize.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable website functionality

  • Improve browsing experience

  • Analyze traffic and performance

You may disable cookies in your browser settings, but some website features may not function properly.

Data Security

We take reasonable measures to safeguard your personal information, including:

  • SSL encryption

  • Secure servers and access controls

  • Monitoring for suspicious activity

However, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

International Orders (UAE / Dubai Customers)

If you place an order from the UAE:

  • Your information may be shared with courier, customs, and logistics partners

  • Your data may be transferred and stored outside your country

By placing an order, you consent to the transfer and processing of your information where required for delivery.

Your Rights

Depending on your region, you have the right to:

  • Access your personal data

  • Update or correct incorrect information

  • Request deletion of your data (unless required for legal reasons)

  • Opt out of promotional emails or messages

  • Request information about how your data is processed

You may contact us anytime to exercise these rights.

Children’s Privacy

We do not knowingly collect personal data from children under the age of 13.
If you believe a child has provided information to us, please contact us so we can remove it.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.
Your continued use of the website means that you accept the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Email: support@raahmart.com
WhatsApp: +923144211712
Website: https://raahmart.com